Careers at MERGE Boston

You understand the healthcare or financial services categories. You’re curious, smart, talented, and a grown-up. Entrepreneurial, self-directed, and don’t have to be told twice. And, last but not least, you would like to have both a job and a life.

  • 8+ years experience
  • Full Time
  • asap

The Director of Digital Production is responsible to oversee production of all digital projects from inception to completion within the Agency. He or she leads the internal team of Digital Producers, and Developers, and schedules and scopes digital projects based on functions, capacity, and budgets. The Director Digital Production has excellent technical knowledge and can plan all phases of digitally based projects from kick-off through delivery. He or she organizes, manages and communicates with team members to deliver the work to complete a digital based project within defined scope, quality, timeframe and budget.

As the Director of Digital Production you must be able to manage large multi-faceted projects/accounts and multiple projects at the same time.

A successful Director of Digital Production will be pro-active, independent, and be confident in leading teams. He or she is a consensus builder, a problem solver, and will work with colleagues throughout the agency to bring creative ideas and required technology to fruition in all digital executions. The right person is highly organized, has a passion for the digital production delivery process, digital strategy, and maintains a positive attitude.

Responsibilities

MERGE is a collaborative company. While this description includes core functional responsibilities, all of our employees are active members of the team, flexible in assisting the company as it grows and evolves. This expectation requires each person to be capable of adapting to the dynamics of a client driven environment. We’re as interested in your human side as your technical expertise. The ideal candidate will be upbeat, optimistic and happy to help the team.

Core functional responsibilities include:


  • Directly manages Digital Producers, including day to day flow of work through the team, and recruiting, hiring, managing, development & growth

  • Digital resource planning, including forecasting, and identifying new skills and resources needed

  • Oversees Developers workflow, task management, and project direction

  • Manager of Digital Producers, including: hiring, managing, development & growth

  • Partners with Account Management and New Business on digital strategy for clients as needed

  • Works with SVP Operations on project scopes and initial project plans as needed to secure project approval

  • Overall responsibility for the flow and efficiency of work across the digital team, from SOW development, planning, creative, development, testing, launch, reporting and maintenance

  • Reporting to Sr Management on overall resource planning/utilization

  • Weekly, quarterly and yearly reporting on various aspects of digital projects, including: profitability, forecasting, types of projects, who is working on what, etc.

  • Build and sustain relationships at all levels and with all groups in the agency in order to assist with adjusting deliverables as needed with clients.

  • Alert team if a project strays out of scope or the originally set parameter

  • Lead contingency planning, problem resolution, and recommend solutions to maintain schedules, budgets, and quality deliverables

  • Manage freelance hours and cost for content development and external production as needed

  • Develop, manage and enforce a rigorous approvals process internally through production phases of each project

  • Oversee testing process and quality standards on all projects

  • Keep Department Director aware of progress on each project and the development/deployment of the process – raising concerns as quickly as possible

  • Work with Project Management to ensure Advantage database is up to date detailed records of the digital project daily to dos

  • Implements Agency workflow process and quality assurance procedures to ensure successful execution as measured by agency goals and client satisfaction

  • Provide insight on process improvements or resources/tools opportunities

  • Ensure Development files and specs are organized and complete to ensure accurate archive of project and easily located as needed

  • Attend and participate actively in all necessary weekly status meetings


 Leadership & Communication skills

  • Command a confident leadership role

  • Ability to facilitate and manage personalities

  • Ability to collaborate and build teamwork and manage conflict

  • Confronts issues openly and quickly

  • Effectively communicates relevant project/practice information to superiors and peers across all departments

  • Shows ownership of agency process and enforces use of process with team

  • Helps to determine new, creative ways to employ teams on projects and distribute responsibilities

  • Works across departments to share lessons learned and best practices

  • Understands Clients needs and proposes alternative business solutions

  • Continually seeks internal efficiencies to increase client satisfaction and help deepen client relationships

  • Easily recognizes areas for internal improvement and develops plans for implementation.


Qualifications

  • A minimum of 8+ years of digital project management experience

  • Excellent understanding of all digital production disciplines

  • Self-motivated, quick and assertive

  • Extremely detailed oriented and organized

  • Exceptional time management skills

  • Excellent writing and communication skills

  • Cool, calm, collected and collaborative

  • Proficient in MS Office applications, Adobe Acrobat Professional


Values

  • Ability to bring the highest level of skill and competence.

  • To keep us flexible, nimble and incredibly responsive to client and market demands.

  • Constant seekers of new ideas, amazing collaborators and builders of those around us.


 

Apply

  • 5-7 years experience
  • Full Time
  • asap

The Media Supervisor has 5-7 years of integrated media experience and an excellent understanding of the full process from strategy and plan development, to execution and measurement. Core responsibility is planning and executing media across digital and traditional channels. S/he is a self-starter, adept at using audience insights and data to inform planning, substantiate hypotheses, evaluate results and drive optimization.

Responsibilities

Core functional responsibilities include:


  • Planning and buying of paid media across digital, social, mobile, print, radio, television and out-of-home channels as needed

  • Researching potential media partners and evaluating opportunities

  • Collaborating with Creative team to develop breakthrough ideas and programs

  • Developing and presenting media strategy to clients

  • Overseeing inventory procurement, including contracting, spec gathering, and ad trafficking

  • Managing in-market campaigns to ensure performance, delivery and optimizations are on track

  • Collaborating with Analytics team to ensure proper tagging, reporting, insights and optimization strategies are in place

  • Managing program budgets, invoicing and billing reconciliation

  • Providing POVs, participating in new RFPs, and supporting new business as needed


Qualifications

  • 5-7 years media planning and buying experience across digital/social/mobile, TV, radio, print and/or OOH

  • Curiosity about the ever-changing media landscape, and desire to share latest industry trends and developments with broader team

  • Exceptional communication and negotiation skills (written & verbal)

  • Proven ability drafting Points of View, strategic plans, and performance reports in a logical format/flow, being sure to detail strategic insights and learnings with clarity and purpose

  • Ability to anticipate client needs/perspective/process and respond accordingly

  • Strong analytical skills and a natural affinity for numbers; ability to analyze data, draw insights and develop actionable recommendations

  • Expert experience with ad servers and ad verification (e.g., DCM, TDD, Moat), including accurate campaign set up, creative trafficking, QA, optimization, troubleshooting and reporting

  • Experience with syndicated data sources and tools (e.g. GfK MRI, Telmar, Nielsen)

  • Detail-oriented and well organized

  • Effective time management skills – ability to prioritize and meet deadlines

  • Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced environment

  • Expert proficiency with Microsoft Excel and PowerPoint

  • Bachelor’s degree required


Values

  • Ability to bring the highest level of skill and competence.

  • To keep us flexible, nimble and incredibly responsive to client and market demands.

  • Constant seekers of new ideas, amazing collaborators and builders of those around us.


Apply

  • 3+ years experience
  • Full Time
  • asap

The Paid Search Specialist has 3 years of paid search experience and an excellent understanding of the full process from strategy and plan development, to execution and measurement. Core responsibility is planning and executing paid search campaigns across both Google and Bing. S/he is a self-starter, adept at using audience insights and data to inform planning, substantiate hypotheses, evaluate results and drive optimization.

Responsibilities

Core functional responsibilities include:


  • Planning and buying of paid search/CPC media plans, including campaign architecture, data strategy, reporting requirements, and post campaign analysis

  • Researching and monitoring of changes and updates to paid search technology

  • Daily oversight of campaign performance, pacing, and issue resolution to ensure performance, delivery and optimizations are on track

  • Collaborating with Analytics team to ensure proper tagging, reporting, insights and optimization strategies are in place

  • Managing program budgets, invoicing and billing reconciliation


Qualifications

  • Approximately 3 years paid search management experience across multiple accounts either at an agency, brand, or vendor.

  • Curiosity about the ever-changing search marketing landscape, and desire to share latest industry trends and developments with broader team

  • Exceptional communication and negotiation skills (written & verbal)

  • Ability to anticipate client needs/perspective/process and respond accordingly

  • Strong analytical skills and a natural affinity for numbers; ability to analyze data, draw insights and develop actionable recommendations

  • Detail-oriented and well organized

  • Effective time management skills – ability to prioritize and meet deadlines

  • Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced environment

  • Expert proficiency with Microsoft Excel and PowerPoint

  • GoogleAds and BingAds certifications

  • Familiarity with Google Analytics

  • Bachelor’s degree required


Values

  • Ability to bring the highest level of skill and competence.

  • To keep us flexible, nimble and incredibly responsive to client and market demands.

  • Constant seekers of new ideas, amazing collaborators and builders of those around us.


 

 

Apply

  • 3-5 years
  • Full Time
  • asap

This role works in conjunction with Creative Director or Associate Creative Director, Content Writers, Digital Strategy, Account Management, Project Management, Production, and Technology teams to develop and execute innovative design, UX, responsive/mobile websites, eCommerce, social media promotions, native and nonnative OS apps, email campaigns, landing pages, and other digital marketing projects.

Responsibilities

MERGE is a collaborative company. While this description includes core functional responsibilities, all of our employees are active members of the team, flexible in assisting the company as it grows and evolves. This expectation requires each person to be capable of adapting to the dynamics of a client driven environment. We’re as interested in your human side as your technical expertise. The ideal candidate will be upbeat, optimistic and happy to help the team.

Core functional responsibilities include:


  • Develop concepts & design layouts with expert knowledge in front-end and visual experiences (no coding required) that align to current digital trends and best practices

  • Demonstrate a deep experience in web/app/UI/UX

  • Responsible for wireframing, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas

  • Create work that is mindful of the client’s measurement objectives

  • Ability to prepare and present concept & layouts internally and to Clients

  • Team oriented with a positive, “can do” attitude

  • Collaborates with assigned art director to execute final projects

  • Creative problem solver and rock-star visual designer, and enjoy a fast-paced, collaborative environment

  • Extremely well organized and detail-oriented

  • Passionately keeps up with evolving design trends and best practices

  • Work on other new business initiatives as needed

  • Deliver all assignments on time and on budget

  • Coding skills not required


Qualifications

  • Able to think conceptually and strategically

  • An impressive design portfolio with a strong emphasis on digital which includes working on a variety of clients, industries and projects, UI/UX strategy & execution

  • Strong attention to detail and consistently performs self-review of work before submission

  • Expert in digital design, UX, wireframes, PDD, type and color

  • Expert in Adobe Suite, Sketch/InVision

  • Good presentation skills

  • Has the big picture view of any given assignment and understands the context of the client, industry and market

  • Communicates effectively & frequently with entire team

  • Able to work independently and collaboratively

  • Able to juggle multiple projects and priorities

  • Strong work ethic and positive outlook

  • Demonstrates a commitment to the agency and client

  • Knows when to alert management of any developments that might impact the project and or client relationships

  • Always timely and professional in appearance and manner when meeting with clients

  • Adheres to all internal administrative policies including prompt submission of time sheets, expense reports, attendance, reporting time out of the office, etc.

  • 3-5 years agency or creative department experience

  • Experience in Healthcare, Life Sciences, or Financial marketing a plus


Values

  • Ability to bring the highest level of skill and competence.

  • To keep us flexible, nimble and incredibly responsive to client and market demands.

  • Constant seekers of new ideas, amazing collaborators and builders of those around us.


 

Apply

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